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Queen Mary 2

She’s back and she’s beautiful…

December 9, 2011

We Are Cunard

Posted in: Queen Mary 2

Hello All

Thursday was quite a day – for a number of reasons. I am not sure if – as a travel professional – I should own up to the first part of the day. Having flown out to the US on business last Sunday I was clearly not concentrating when I parked my car at Heathrow and flew out to Los Angeles to visit our US Sales and Marketing Team. Because as I boarded my Virgin Atlantic flight home on Wednesday evening from Las Vegas – having been there for 24 hours to present to 1,800 travel agents at the annual Luxury Travel Show – I heard the Captain say ‘Welcome aboard our flight to Gatwick’. So I arrived at Gatwick only to have to grab a taxi to go and rescue my car from Heathrow and then head on down to Southampton to see Queen Mary 2. So there you have it – sometimes we get our travel plans wrong – but worry not as my one ambition was to see Queen Mary 2 prior to the embarkation of her first voyage after her refit – and I made it.

As I arrived just after midday, the ship’s company was still hard at work putting the final touches to the ship. She was ready for embarkation. Now, before I get to what you have been waiting for, please let me say a few words about Queen Mary 2 ship’s company. To those of you, and it must be nearly all of you, who have not been through a ship refit – it is quite remarkable how much work can be done in such a short space of time. Of course we had several hundred contractors and our colleagues from the office worked very hard indeed. But to me the real heroes of the piece are every member of the ship’s company. They worked so very hard, achieved all they had to achieve and I am so very, very proud of them – well done to each and every one of them.

So – to what you have been waiting for – the 2nd part of the refit video. Enjoy……..

Marvelous – I hope that gave you a taste of what we have been up to over the last two weeks. The shots of the bulbous bow are just awesome. I will never forget the moment, at the Chantieres ship yard in France in 2003, when we parked a red double decker London bus under the bow of Queen Mary 2.

So she is back in service and looking beautiful. There was plenty of excited chatter on the ship as guests embarked and looked around. The new look Commodore Club is a triumph, the Golden Lion Pub so much warmer and the Queens Grill Suites are just gorgeous – more so than ever. Given the scale of what we achieved, notably refurbishing 1,310 staterooms in just 12 days, we had always planned for some of the activity to be completed over the coming weeks. I have had quite a few questions and comments about the new stateroom designs. One point raised was over some of the sofas and the fact that they do not quite match the new designs. Well please don’t worry – they are all planned to be changed over coming weeks. Personally, I think our designers have done a terrific job and we have ourselves a refreshed and beautiful ocean liner.

So to all of our guests who have booked to sail with us in the year ahead on Queen Mary 2– thank you, congratulations and we look forward to welcoming you back. To those who have yet to decide on their 2012 travel and holiday plans – then there has never been a better time to book to sail on Cunard. We have over 170 years of heritage and tradition and we have the youngest and most beautiful fleet in the world. Well I would say that wouldn’t I – but it’s true…

Have a wonderful weekend wherever you are.

Best Regards


  1. Ernie says:

    I would like to know what happened to your promise of the sofa’s being replaced. In this blog you state they were all going to be replaced within a couple weeks. Here it is almost a year later and it’s my understanding that they are all still in place. One thing that hasn’t changed is they still don’t go with the rest of the decor and they are also looking a bit worse for wear.

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